Shipping Policy
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays.
During high order volume periods, processing times may be slightly delayed. If there is a significant delay, we will notify you via email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- United States: 5–12 business days
- International: 7–21 business days (varies by location)
Please note these are estimates only. Actual delivery times may vary depending on customs, carrier delays, or peak seasons.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Tracking information may take 24–72 hours to update.
Incorrect Address
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. Please ensure all shipping information is correct before placing your order.
If you notice an error, contact us immediately at [your support email].
Lost or Stolen Packages
We are not responsible for packages that are lost or stolen after being marked as “Delivered” by the carrier. Please contact the shipping carrier directly for assistance in these cases.
Customs, Duties & Taxes
We are not responsible for any customs fees, import taxes, or duties applied to international orders. These charges are the responsibility of the customer.
Shipping Delays
Occasionally, delays may occur due to factors outside our control such as weather, carrier issues, or customs processing. We appreciate your patience in these situations.
Contact Us
If you have any questions about your order, please contact us at:
Email: admin@groomnplay.com